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New Stadium
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Complaints Procedure

A guide to our complaints procedure

Castleford Tigers recognise that our own fans and those of other clubs have a right to a high level of quality service from staff and other representatives of the club at all times.

If this does not happen we acknowledge that they have the right to complain and express their grievance in a way which we will have to respond to in a timely and appropriate manner.

We will handle all complaints in line with our policy and we will have a proactive approach to these concerns and will pursue every opportunity to improve the quality and service, by acting on lessons learnt from our investigations.

Objectives to be achieved through having this procedure:

  • To prompt a satisfactory resolution at the informal stage where possible.
  • Consistent approach to concerns.
  • Open approach to communication.
  • Improvements can be made to facilities/services.
  • Fairness to staff, club representatives and fans.

Learning from complaints help to promote openness and reassurance that facilities and services are taken seriously.

They identify any risks and may help to improve all of our fans experiences when visiting Castleford Tigers RLFC.

How to submit a complaint

If you wish to submit a complaint to the club, please download this form and submit to the Main Office (Reception) at the Mend-A-Hose Jungle, Wheldon Road, Castleford, WF10 2SD.

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Contact Details

Stadium Details

Address
The Mend-A-Hose Jungle,
Wheldon Road,
Castleford,
WF10 2SD

Telephone:
01977 552 674

Fax:
01977 518007

Email:
info@castigers.com

Tigers Den Club Shop Details

Address
Carlton Lanes Shopping Centre,
Castleford,
WF10 1AD.

Telephone:
01977 555 336

Email:
retail@castigers.com

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Cookie Policy

What Is A Cookie?

We may store small amounts of information about you or your current session in a file known as a cookie (which is sent by us to your computer or other access device) which we can access as you use the site and when you visit us in future.

Cookies Are Safe!

They are really tiny plain text files that cannot do anything harmful on your computer. They can not carry viruses, send you spam or be any type of threat. We also can't read any information from cookies given to you from other sites. We can access only our own and your browser makes sure of it and even if we could, we promise you, we wouldn't.

We Use Cookies For The Following Reasons:

To record your shopping basket whilst on the site. To help us collect statistical data about who visits what pages on the site, allowing us to make better decisions about what to improve and build on. We also use a cookie to save whether you've seen our cookie notification, so that if you have and closed it, it stays closed.

Further Information

For more information about cookies visit: http://www.aboutcookies.org/default.aspx?page=5

To learn about controlling what cookies you accept - http://www.aboutcookies.org/default.aspx?page=1

To find out how to delete cookies - http://www.aboutcookies.org/default.aspx?page=2

Whilst it is entirely up to you whether to delete your cookies or not, you may find that doing so lessens your experience of using this site.

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History of the Castleford Tigers

Where it began

Castleford Tigers joined the Rugby League in 1926 having previously been a successful junior club and since 1927 has always played home games at the current stadium on Wheldon Road which has been known as The Mend-A-Hose Jungle since 2014.

The Tigers have grown into one of the most famous Rugby League Clubs in the United Kingdom and has consistently produced players who have achieved worldwide status in the game of Rugby League while playing in the famous black and amber colours. 32 players have become Great Britain Internationals and 29 have played for England, plus numerous other representing county and other international countries.

As well as a successful team on the field, the off-field operation boasts a pro-active and forward thinking set up which includes the Tigers Trust, the community arm of the club which has charitable status.

The region has always been, and continues to be a rich nursery of Rugby League talent, competing at the top level whilst being centre of its local community.

International players from the area include legends such as half backs Alan Hardisty & Keith Hepworth, who starred for the club in the 1960's to early 1970's, Malcolm Reilly who made his name at the club before becoming a legend of the game internationally and John Joyner who is the player to have represented the club most with 585 + 28 appearances.

Arguably the greatest achievements in Castleford Tigers history, have been four Wembley Challenge Cup victories in 1935, 1969, 1970 & 1986.

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Club Honours

Challenge Cup

1934-35, 1968-69, 1969-70, 1985-86

John Player Trophy

1976-77

Regal Trophy

1993-94

BBC2 Floodlit Trophy

1965-66, 1966-67, 1967-68, 1976-77

Yorkshire League Champions

1932-33, 1938-39, 1964-65

Yorkshire Cup

1977-78, 1981-82, 1986-87, 1990-91, 1991-92

National League 1 Grand Final Winners

2005, 2007

National League 1 Champions

2007

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Hospitality

Experience a matchday at The Mend-A-Hose Jungle in style!

Choose from an excellent range to suit all tastes and budgets.

We recommend you book early to guarantee this fantastic experience.

For all enquiries please contact Chris Powell.

Matchday Hospitality Package
  • Two-course meal
  • Main Stand seating
  • Half time tea/coffee
  • Souvenir programme
  • Pre-match summary with star players
  • Post-match interview with Head Coach

Price - £55 per person (+VAT)

Box Package

Enjoy the game from one of our boxes.

Price - £5500 (+VAT)

Contact details

Please contact Chris Powell for more information

E-mail: chrispowell@castigers.com

Matchday Sponsorship

Further hospitality packages are available for our Matchday Sponsors. Visit our Sponsorship link on the left.

Testimonial

"Thank you very much for a wonderful afternoon in your hospitality suite. The staff were wonderful and could not do enough to help, and the whole afternoon was truly memorable. I cannot praise too highly the 1st class service and hospitality we got from everyone we came into contact with at the match.

"The atmosphere and hospitality shown to us was something I believe you should be commended for."

Ian Hood, Alifabs

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How to find us...

Our Address

The Mend-A-Hose Jungle
Wheldon Road
Castleford
West Yorkshire
WF10 2SD

Directions - From West

Leave the M62 at Junction 31
At roundabout take the 2nd exit onto the A655 sign posted Castleford
At roundabout take the 1st exit onto the A655
At roundabout take the 2nd exit onto the A655
At roundabout take the 2nd exit onto the A655
At roundabout take the 2nd exit onto the A6032
At roundabout take the 2nd exit onto Wheldon Road

Directions - From North/South

Leave the A1(M) at Junction 41, then join the M62 motorway
Leave the M62 at Junction 32
At roundabout take the 3rd exit onto the A639 Signposted Castleford
At traffic signals continue forward onto the A656
At roundabout take the 1st exit onto the A656
At roundabout take the 2nd exit onto the A656
At roundabout take the 1st exit onto the A656
At roundabout take the 3rd exit onto Wheldon Road

Directions - From East

Leave the M62 at Junction 32
At roundabout take the 3rd exit onto the A639 (signposted Castleford)
At traffic signals continue forward onto the A656
At roundabout take the 1st exit onto the A656
At roundabout take the 2nd exit onto the A656
At roundabout take the 1st exit onto the A656
At roundabout take the 3rd exit onto Wheldon Road

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Media Enquiries

Who to contact for Media and Marketing enquiries

For all media and marketing enquires please contact Michelle Cooper, media and marketing manager on:

Email: michelle@castigers.com

Phone: 01977 529268

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New Stadium

The Five Towns Park Plan

Lateral Property Group would like to deliver a new sports, leisure, country park and retail development for the Five Towns community. This will be on a site directly to the north east of Junction 32 of the M62 at Glasshoughton. The development will include:

  • A new 10,000 capacity community stadium for Castleford Tigers paid for by the retail development.
  • A country park with new wetlands and woodlands to be owned and run by the Land Trust.
  • A food store and petrol filling station • Further retail units suitable for major national retailers and smaller catering units.
  • 1,800 retail parking spaces plus 666 dedicated parking spaces for the new stadium.
  • Substantial highways improvements that will create a new entrance to Castleford.
  • Major economic benefits from a £135 million total investment which will create around 2,000 new jobs at the site.

The proposals provide the opportunity to significantly improve transport links in, around and through the area forging connections to and from Castleford town centre and to the south towards Pontefract, connecting into the Prince of Wales former colliery site and Pontefract Park and Racecourse.

Five Towns Park is currently being reviewed by Wakefield council and we’re hoping to hear if planning permission has been granted before March 2015.

** Local planning permisson was granted on the 19th February 2015 - Check back in the near future for updates on the Five Towns Park.

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Shirt Sponsor CBR Engineering

Write up coming soon..

Stadium Sponsor Mend-A-Hose

Write up coming soon..

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Privacy Policy

Introduction

References in this Privacy Policy to the Website are references to the website castlefordtigers.com or any subsequent URL used by Castleford Rugby Football League Club from time to time.

References in this policy to “we”, “us” or “our” are references to a business operated by Castleford Rugby Football League Club.

References to “you” and “your” and the “user” are references to users of the Website.

We are committed to protecting your privacy and maintaining the security of any personal information received from you. We take privacy and security of your personal information seriously and will only use such information as set out in this Privacy Policy.

The purpose of this Privacy Policy is to explain to you what personal information we collect, how and why we collect it, and how we may use and disclose it.

Please note that our Privacy Policy may change from time to time and the new Privacy Policy will be published on the Website. By using the Website you agree to us using your personal information in accordance with this Privacy Policy.

What does this Privacy Policy cover?

This Privacy Policy only applies to how we deal with your personal information. It does not apply to any other company’s websites, even if you access them through this Website. If you disclose your personal information to any company beyond us, your information will be dealt with according to their privacy practices.

What identifiable information do we collect?

Unless you explicitly agree this wesbite does not record any identifiable information from you. Only when signing up to use our retail facility or signing up to our newsletter do we collect any identifiable information from you. The information captured is used to facilitate the delivery of those services. The details we collect will be clear and visible at the time of request and may be removed from our system at your behest. Please see the section entitled "How can you update and access your personal information?" for more information regarding this.

What non-identifiable information do we collect?

It is not our policy to collect any identifyable personal data unnecessarily, at present we collect data regarding your usage of this website in regards to what pages you've visited, for how long and from what devices you are visiting. All data collected for these purposes will be non-identifiable and used purely for statistical analysis and to detect potential problems with the website.

Why do we collect your information?

We collect non-identifiable information in order to enhance your experience of using this Website, this includes remembering your choices so that on future return visits you do not need to repeat making a choice. We also collect data of your usage of the Website in order to help us identify trends in general usage. With this data we are able to identify problems, possible improvements and maintain the Website to the highest standard.

The identifiable information we collect is used to allow you to make and receive purchases from our retail facility and/or to provide our newsletter to you. All information we collect is relevant to the provision of those services and without that information we would be unable to provide those services effectively.

Use and/or disclosure of your information

We may pass on data to a third party for the purpose of statistical analysis. Any such data will not include any personally identifyable data and will consist purely of anonymous usage information.

We also reserve the right to make our mailing list available to trusted third parties whose products and services we believe may be of interest to you. Your details may be removed from our system at your behest. Please see the section entitled "How can you update and access your personal information?" for more information regarding this.

How do we protect your personal information?

We take reasonable measures (physical, organisational and technological) to safeguard against unauthorised access to your personal information and to safely store your personal information. However, you acknowledge that the internet is not a secure medium and the privacy of your communications and personal information can never be guaranteed.

Log Files

When you visit any page on this Website we automatically log your access information which includes but is not limited to your computer’s IP address, browser type and access times.

Cookies

A cookie policy exists for this Website and is considered to be a part of this privacy policy, you can see it in full at http://castlefordtigers.com/club.php?show=cookie

How can you update and access your personal information?

Under applicable law you may have the right to seek access to and update the personal information we hold about you.

If you would like to seek access to personal information we hold about you, if you no longer wish us to collect, use or disclose any personal information for the purposes described above, or if you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, please contact us, You can find the various ways you can contact us at http://castlefordtigers.com/club.php?show=contact, To be removed from our mailing list please send an email from the account you wish to have removed to info@castigers.com writing ‘unsubscribe' as the subject heading.

Your feedback is always welcome

We welcome your comments and questions about our Privacy Policy - or anything else you might want to talk about. You can find the various ways you can contact us at http://castlefordtigers.com/club.php?show=contact

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Club Records

Super League - Match Records

Tries in a Match

Tries Player Opponent Date
4 Waine Pryce Wakefield 01/09/2002
4 Rangi Chase London Harlequins 29/05/2011
4 James Clare Wakefield 08/09/2013
4 Kirk Dixon Wakefield 25/05/2013

Goals in a Match

Goals Player Opponent Date
10 Jamie Ellis Huddersfield 08/07/2012

Points in a Match

Points Player Opponent Date
24 Kirk Dixon Crusaders 27/03/2011
24 Jamie Ellis Huddersfield 08/07/2012

Biggest Win

Score Opponent Date
74-16 Salford 07/04/2002

Biggest Crowd

Attendance Opponent Date
11702 Leeds Rhinos 31/05/2000

Super League - Season Records

Tries in a Season

Tries Player Season
23 Darren Rodgers 1999
Goals in a Season
Goals Player Season
115 Wayne Bartrim 2002
Points in a Season
Points Player Season
262 Wayne Bartrim 2002

All Time - Match Records

Tries in a Match

Tries Player Opponent Date
5 Derek Foster Hunslet 10/11/1972
5 John Joyner Millom 16/09/1973
5 Steve Fenton Dewsbury 27/01/1978
5 Ian French Hunslet 09/02/1986
5 St John Ellis Whitehaven 10/12/1989
Goals in a Match
Goals Player Opponent Date
17 Sammy Lloyd Millom 16/09/1973
Points in a Match
Points Player Opponent Date
43 Sammy Lloyd Millom 16/09/1973

All Time - Season Records

Tries in a Season

Tries Player Season
40 St John Ellis 1993/94
Goals in a Season
Goals Player Season
158 Sammy Lloyd 1976/77
Points in a Season
Points Player Season
334 Bob Beardmore 1983/84

All Time - Career Records

Tries for Castleford

Tries Player Played
206 Alan Hardisty 1958-71
Goals for Castleford
Goals Player Played
875 Albert Lunn 1951-63
Points for Castleford
Points Player Played
1870 Albert Lunn 1951-63

All Time - Crowd Records

Biggest Crowd

Attendance Opposition Competition Date
25446 Hunslet RL Cup 09/03/1953

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  • Safe Guarding Policy
  • Charter for Action
  • Equity Policy
  • Safeguarding Links
  • Respect Policy
Castleford Tigers Safeguarding Policy

Club Welfare Officer: Richard Tunningley

Posted on: 1st January 2011.

1. Castleford Tigers Rugby League Football Club acknowledges its responsibility to safeguard the welfare of every child and young person who has been entrusted to its care and is committed to working to provide a safe environment for all members. A child or young person is anyone under the age of 18 engaged in any Rugby League activity. We subscribe to The Rugby Football Leagues (The RFL) Safeguarding Children - Policy and Procedures and endorse and adopt the Policy Statement contained in that document.

2. The key principles of The RFL Safeguarding Children Policy are that:

  • The child's welfare is, and must always be, the paramount consideration
  • All children and young people have a right to be protected from abuse regardless of their age, gender, disability,
  • All suspicions and allegations of abuse will be taken seriously and responded to swiftly and appropriately
  • Working in partnership with other organisations, children and young people and their parents/carers is essential.

We acknowledge that every child or young person who plays or participates in Rugby League should be able to take part in an enjoyable and safe environment and be protected from poor practice and abuse. Castleford Tigers Rugby League Football Club recognises that this is the responsibility of every adult involved in our club.

3. Castleford Tigers Rugby Football League Club has a role to play in safeguarding the welfare of all children and young people by protecting them from physical, sexual or emotional harm and from neglect or bullying. It is noted and accepted that The Rugby Football League Safeguarding Children Regulation (see The RFL Handbook) applies to everyone in Rugby League whether in a paid or voluntary capacity. This includes those who are volunteers, match officials, helpers, rugby coaches, club officials or medical staff.

4. We endorse and adopt The RFL's Responsible Recruitment guidelines for recruiting volunteers and we will:

  • Specify what the role is and what tasks it involves Request identification documents
  • Follow the formal interview process as required by the clubs policies and procedures. 
  • Ask for and follow up with 2 references before appointing someone
  • Require an RFL CRB Unit Enhanced Disclosure where appropriate in line with RFL guidelines.

All current Castleford Tigers Rugby League Club members who are regularly caring for, supervising, training or being in sole charge of children and young people will be required to complete a CRB Enhanced Disclosure via The RFL CRB Unit. If there are concerns regarding the appropriateness of an individual who is already involved or who has approached us to become part of Castleford Tigers RLFC guidance will be sought from The Rugby football League. It is noted and accepted that The RFL will consider the relevance and significance of the information obtained via The RFL CRB Unit Enhanced Disclosure and that all decisions will be made in the best interests of children and young people. It is accepted that The RFL aims to prevent people with a history of relevant and significant offending from having contact with children or young people.  The Rugby football League's Safeguarding Children Policy and Procedures gives us the opportunity to influence policies or practice with children or young people. This is to prevent direct sexual or physical harm to children and to minimise the risk of 'grooming' within football.

5. Castleford Tigers supports The RFL's Whistle blowing Policy.

Any adult or young person with concerns about a colleague can 'whistle blow' by contacting The RFL Safeguarding Team on 0113-237-5013, by writing to The RFL Lead Safeguarding Officer at The Rugby Football League, Redhall, Redhall Lane, Leeds, LS17 8NB or alternatively by going direct to the Police, Children's Services or the NSPCC. Castleford Tigers Rugby League Football Club encourages everyone to know about it and utilise it if necessary.

6. Castleford Tigers Rugby League Club has appointed a Club Welfare Officer in line with The RFL's role profile and required completion of the Safeguarding Children. 

The post holder will be involved with Welfare Manager Training provided by The RFL.

The Club Welfare Officer is the first point of contact for all club members regarding concerns about the welfare of any child or young person.

The Club Welfare Officer will liaise directly with the RFL (RFL) Safeguarding Unit and will be familiar with the procedures for referring any concerns.

They will also play a proactive role in increasing awareness of Respect, poor practice and abuse amongst club members.

7. We acknowledge and endorse The RFL's identification of bullying as a category of abuse. Bullying of any kind is not acceptable at our club.

If bullying does occur, all players or parents/carers should be able to tell and know that incidents will be dealt with promptly.

Incidents need to be reported to the Club Welfare Officer in cases of serious bullying the CFA Welfare Officer may be contacted.

8. Respect codes of conduct for Players, Parents/ Spectators, Officials and Coaches have been implemented by Castleford Tigers Rugby Football League Club.

In order to validate these Respect codes of conduct the club has clear actions it will take regarding repeated or serious misconduct at club level and acknowledges the possibility of potential sanctions which may be implemented by the RFL in more serious circumstances.

9. Reporting your concerns about the welfare of a child or young person.

Safeguarding is everyone's responsibility if you are worried about a child it is important that you report your concerns - no action is not an option.

i. If you are worried about a child then you need to report your concerns to the Club Welfare Officer.

ii. If the issue is one of poor practice the Club Welfare Officer will either:

  • deal with the matter themselves or
  • seek advice from the RFL Safeguarding Unit

 iii. If the concern is more serious - possible child abuses, where possible, contact the (CWO) Club Welfare Officer first, then immediately contact the Police or Children's Services

iv. If the child needs immediate medical treatment take them to a hospital or call an ambulance and tell them this is a child protection concern. Let your Club Welfare Officer know what action you have taken, they in turn will inform the RFL Safeguarding Unit.

v. If at any time you are not able to contact your Club Welfare Officer or the matter is clearly serious then you can either:

  • contact your RFL Safeguarding Officer directly
  • contact the Police or Children's Services
  • call The NSPCC 24 hour Helpline for advice on 0808 800 5000 or Deaf users text phone 0800 056 0566

NB - The RFL's Safeguarding Children Policy and Procedures are available viawww.therfl.co.uk - click on the 'downloads' under THE RFL, Safeguarding, Downloads, or use the links above.

The policy outlines in detail what to do if you are concerned about the welfare of a child and includes flow diagrams which describe this process.

How to make a referral is also covered in the Safeguarding Policy.

For more information on this contact your Club Welfare Officer.

This policy will be reviewed where?

  • There are significant changes to legislation or regulations.
  • There are found to be deficiencies or failures in this policy, as a result of complaints or findings from any independent organisations.
Tigers Club Welfare Officer

Further advice on Safeguarding Children matters can be obtained from the Castleford Tigers Rugby League Football Club:

Club Welfare Officer: Steve Ball., contact email 

E: steveball@castigers.com

Or by writing to: Castleford Tigers RLFC, The Wish Communications Stadium, Wheldon Road, Castleford, WF10 2SD

RFL Safeguarding Team

Adam Treelby, CRB and Safeguarding Assistant

T: 0113 237 5046    T: 0113 237 5036

E: adam.treeby@rfl.uk.com

Colette Eden, Lead Safeguarding Officer

T: 0113 237 5046   MOB: 07595 520610

colette.eden@rfl.uk.com   

Emma Rosewarne, Safeguarding Officer

T: 0113-237-5013   MOB: 07850 483736

E: emma.rosewarne@rfl.uk.com

Castleford Tigers support the Tackling homophobia and transphobia in Sport Charter for Action.

The charter is as follows:

  • We believe that everyone should be able to participate in and enjoy sport - whoever they are and whatever their background.
  • We believe that sport is about fairness and equality, respect and dignity. Sport teaches individuals how to strive and succeed, how to cope with success and disappointment, and brings people together with a common goal.
  • We are committed to making these values a reality for lesbian, gay, bisexual and transgender people. We will work together, and individually, to rid sport of homophobia and transphobia.
  • We will make sport a welcome place for everyone - for those participating in sport, those attending sporting events and for those working or volunteering in sports at any level. We will work with all these groups to ensure they have a voice, and to challenge unacceptable behaviour.
Castleford Tigers Sports Equity Policy

Castleford Tigers RLFC is committed to ensuring that equity is incorporated across all aspects of its development. In doing so it acknowledges and adopts the following Sport England definition of sports equity:

Sports equity is about fairness in sport, equality of access, recognising inequalities and taking steps to address them. It is about changing the culture and structure of sport to ensure it becomes equally accessible to everyone in society.

The club respects the rights, dignity and worth of every person and will treat everyone equally within the context of their sport, regardless of age, ability, gender, race, ethnicity, religious belief, sexuality or social/economic status.

The club is committed to everyone having the right to enjoy their sport in an environment free from threat of intimidation, harassment and abuse.

All club staff, coaches and volunteers have a responsibility to oppose discriminatory behaviour and promote equality of opportunity.

The club will deal with any incidence of discriminatory behaviour seriously, according to club disciplinary procedures.

Equity Policy Objectives

The Castleford Tigers Rugby Football League Club Equity policy has the following objectives:

  • To adopt a planned approach to eliminating perceived barriers which discriminate against particular groups? This will include widening the traditional approach and include communities experiencing disadvantage, poverty and health inequalities
  • To ensure that no-one working or wishing to work for or on behalf of the Castleford Tigers Rugby League Football Club receives less favorable treatment on the grounds outlined in the policy statement above
  • To give clear guidance to individual working within the Castleford Tigers Rugby League Football Club, either employed or as volunteers, on the commitment to equal opportunities.
  • To ensure that all those who participate in rugby league, at all levels and in all roles, receive fair and equitable treatment
  • To ensure that the format and content of all competitions, regulations and assessments provide equity for all, except where specific situations and conditions properly or reasonably prevent this
  • To ensure that all materials prepared, produced and distributed by or on behalf of the Castleford Tigers rugby League Football Club promote a clear image of the profile of all those who are a part of the game
Equity Policy Implementation and Monitoring

Castleford Tigers Rugby League Football Club will seek to implement promote equity and equality through:

  • The monitoring of practices, procedures and data relating to the operations of competition, schemes, initiatives and development materials.
  • A regular review of existing rules and regulations to ensure that they do not inhibit the participation of people from groups which may suffer discrimination
  • Increasing collaboration with key partners to ensure equity, fair and consistent treatment of all members
  • The provision of appropriate training for all employees, and other key volunteers of the Castleford Tigers to raise awareness of both collective and individual responsibilities, to support their progress within the game and, where possible, provide specialised facilities, equipment and individual training

To ensure this policy is upheld, Castleford Tigers Rugby Football League Club may take special measures or positive action in favor of any group which is currently underrepresented in its membership, representative bodies or workforce.

In this the Castleford Tigers recognises its legal obligations under the following acts of Parliament:

 Race Relations Act 1976 (amendment 2000)

  • Equal Pay Act 1970
  • Sex Discrimination Acts 1975, 1986, 1999
  • Disability Discrimination Act 1995
  • Rehabilitation of Offenders Act 1974
  • Human Rights Act 1998.
Monitoring

Castleford Tigers Rugby Football League Club will continuously monitor and review the selection criteria and procedures in relation to participation and employment to ensure individuals are selected, promoted and treated solely on the basis of the skills and abilities which are appropriate to the position.

Castleford Tigers Rugby Football League Club will work with key equity partners and accountable officers within the respective organisations to ensure that all programmes and initiatives are inclusive.

Social Inclusion

Social inclusion is an important part of community rugby, engaging those who have traditionally had little contact with the game.  This can include working with ethnic minorities, in areas of social deprivation or with people with disabilities.

With the facilities, manpower and community engagement enthusiasm Castleford Tigers possesses, we can make a real difference to people in the local area who may otherwise feel socially excluded.

Tigers Club Welfare Officer

Further advice on Safeguarding Children matters can be obtained from the Castleford Tigers Rugby League Football Club:

Club Welfare Officer: Steve Ball.

E: steveball@castigers.com

NSPCC

The NSPCC Helpline

Tel: 0808 800 5000

www.nspcc.org.uk 

24 hour free and confidential telephone Helpline that provides counselling, information and advice to anyone concerned about a child or you person at risk of ill treatment or abuse.

 For those with hearing difficulty there is a text phone telephone number:

0800 056 0566

NSPCC Child Protection in Sport Unit

Tel: 01162 469 085

www.thecpsu.org.uk

The Child Protection in Sport Unit is a specialist unit jointly funded by the NSPCC and Sport England. The website is designed for use by anyone involved in sport or child protection. It is an informative portal with sections on Home, Parents, Children, Organisations and Professionals.

NSPCC Inform

www.nspcc.org.uk/inform

Specialist library catalogue of research, journal articles & other publications, latest child protection news, weekly e-mail summaries, online publication ordering, selective reading lists.

NSPCC Kidszone 

www.nspcc.org.uk/kidszone

Kids Zone is a website deigned for young people, where you can find out more about the NSPCC and learn about their work to help children, There's the latest on the FULL STOP Campaign and news about celebrity supporters. Kids Zone will be developed over the next few months.

The Asian Helpline

Asian Helpline operated by Asian counsellors in:

Gujarati (telephone: 0800 096 7715)

Hindi (telephone: 0800 096 7716)

Bengali/Sylehti (telephone: 0800 096 7714)

Punjabi (telephone: 0800 096 7717)

Urdu (telephone: 0800 096 7718)

English (telephone: 0800 096 7719)

At the time of the publication The Asian Helpline is open between 11am and 7pm Monday - Friday, so please check the NSPCC website for up to date details. 

Careline

Careline - Tel 020 8514 5444

Counselling Line - Tel 020 8514 1177

www.ukselfhelp.info/careline

Confidential crisis telephone counselling service for children, young people and adults.

Face to face service for adults.

Childline

Tel 0800 1111

Fax 020 7650 3201

www.childline.org.uk

Free national telephone helpline for children 24 hrs

Family Rights Group

Tel 020 7923 2628

Fax 020 7923 2683

www.frg.org.uk

Assists families with children in care/residential accommodation/ child protection procedures

Kidscape

Tel 0207 730 3300

www.kidscape.org.uk

An organisation committed to help prevent child bullying.

Lifeline

Tel 01262 469 085

Help and advice for families experiencing psychological, physical or sexual abuse within the home. Encourages and support groups.

Parentline Plus

Tel 020 7284 5500

Helpline 0808 800 2222

www.parentlineplus.org.uk

Support for all families/stepfamilies.

Refuge

Tel 0808 2000 247

www.refuge.org.uk

24 hour national domestic violence helpline. Refuge can refer women experiencing domestic violence to refuges and give advice on welfare rights.

SAFE

Tel 01722 410 889

www.ukselfhelp.info/safe

SAFE support victims of abuse.

Samaritans

Helpline (local call rate) 08457 90 90 90

Admin Telephone 020 8394 8300/Fax 020 8394 8301

www.samaritans.org.uk

Nationwide, non-religious, non-political, 24 hour confidential support line.

Help for those with any kind of personal problem. Backed up by an e-mail group, Befrienders, via www.befrienders.org, is an International charity developing volunteer action to prevent suicide. This site features a comprehensive directory of emotional first aid helplines.

Bullying.co.uk

www.bullying.co.uk

This charity website is designed for children and parents who are faced with dealing with bullying giving practical advice and guidance.

Child Safe

www.child-safe.org.uk

Initiated by Avon and Summerset Police, Child-safe aims to provide practical advice, promote safety and ensure that parents and organisations are made aware of the potential risks for children and young people when involved in travel, sport and organised groups.

Home Office

www.homeoffice.gov.uk

Information from the Home Office on child protection issues, including statistics, reports and news updates.

self-help.org.uk

www.self-help.org.uk

The UK's free online specialised child protection resource.

A general list of 1,000 self-help organisations in the UK.

Sports Coach UK

www.sportscoachuk.org

Sports coach UK is committed to the development of coaches and coaching at every level in the UK. They provide workshops and resources to guide the coaching of young players and safe and ethical sports practice.

Virtual Global Taskforce

www.virtualglobaltaskforce.com

The Virtual Global Taskforce was set up to help protect young people online. The Taskforce comprises police forces from all around the world, including the National Crime Squad in the UK, and aims to make the Internet a safer place. For more information, visit the Taskforce website.

Castleford Tigers prides itself on being a family club, which is inclusive, uncompromising and passionate.

The club take positive action to ensure that high standards of behaviour are maintained at all times throughout the week and on matchdays.

The RESPECT values below set out the standards of behaviour that the club expect from the entire Rugby League family. 

Rugby League is passionate about and prides itself on the reputation as "The Family Game" and, as such, the club take responsibility to ensure that this reputation is maintained and improved. 

The Tigers are committed to the principles of equal opportunities and will not tolerate any form of discrimination.

In order to uphold these values participants - players, parents, spectators, coaches, match officials, volunteers and administrators of all ages - should:

  • Discourage all instances of unsporting behaviour, foul or illegal play, or acts of violence, both on and off the field.
  • Respect the rights, dignity and worth of every person regardless of their age, ethnic origin, gender, special needs, including learning and physical disabilities, class or social background, religious beliefs, sexual orientation, marital status, pregnancy, colour or political persuasion.
  • Accept the moral and legal responsibility to implement procedures to provide a duty of care for children, safeguard their well-being and protect them from abuse and poor practice.
  • Condemn the use of recreational and performance enhancing drugs and doping practices; their use endangers the health of players and is contrary to the concept of fair play.
  • Important - Every person who attends a Rugby League match does so with the permission and license of the home club &/or league.
  • Breaches of this Code of Conduct may result in penalties up to and including a fine, loss of team match points and suspension.

To help maintain a high quality, family friendly experience at The Wish Communications Stadium, the Club have provided supporters with a Matchday Response Team.

They are specially trained to deal with all scenarios and can be called upon by our regular stewards to deal with crowd misbehaviour.

Fans who witness or experience any problems with regard to safety and anti-social behaviour, in breach of the Respect values, will now have direct access to the matchday control room via the Tigers new crowd texting service.

Simply text 07907 907 829 and point out the location of the incident in the stadium. A member of the Matchday Response Team will be dispatched to the area immediately. 

Tigers Club Welfare Officer

Further advice on Safeguarding Children matters can be obtained from the Castleford Tigers Rugby League Football Club:

Club Welfare Officer: Steve Ball.

E: steveball@castigers.com

Or by writing to: Castleford Tigers RLFC, The Wish Communications Stadium, Wheldon Road, Castleford, WF10 2SD

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Smoking Policy

Smoking policy in and around the stadium

Please be aware that smoking is not permitted in the Main Stand Seated area, under the roof of the Princess Street Stand, under the roof of the Wheldon Road Stand or in the Family Zone. Please refrain from smoking in these areas.

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Sponsorship

Castleford Tigers offer a range of excellent sponsorship packages and advertising options.

Please call Commercial Executive Chris Powell on 07933 690201 or email chrispowell@castigers.com for further details.

Executive Match Sponsor
  • Company branding in the matchday programme.
  • PA announcement.
  • Signed and framed shirt - presentation and photograph taken on pitch (photo to appear in following home match programme).
  • Judge Man of the Match award.

Hospitality (12 places):

  • Two bottles of wine.
  • Two-course meal.
  • Main Stand seating.
  • Half time tea/coffee.
  • Souvenir programme.
  • Pre-match summary with star players.
  • Post-match interview with Head Coach.
  • Car park space (one space per four people).

Please call Commercial Executive Chris Powell on 07933 690201 or email chrispowell@castigers.com for further details.

Associate Match Sponsor
  • Company branding in the matchday programme.
  • PA announcement.
  • Signed shirt - presentation and photograph taken on pitch (photo to appear in following home match programme).

Hospitality (10 places):

  • One bottles of wine.
  • Two-course meal.
  • Main Stand seating.
  • Half time tea/coffee.
  • Souvenir programme.
  • Pre-match summary with star players.
  • Post-match interview with Head Coach.
  • Car park space (one space per four people).

Please call Commercial Executive Chris Powell on 07933 690201 or email chrispowell@castigers.com for further details.

Matchball Sponsor
  • Company branding in the matchday programme.
  • PA announcement.
  • Signed limited edition ball - presentation to referee pre-match and photograph taken on pitch (photo to appear in following home match programme).

    Hospitality (8 places):

    • Two-course meal.
    • Main Stand seating.
    • Half time tea/coffee.
    • Souvenir programme.
    • Souvenir photograph.
    • Pre-match summary with star players.
    • Post-match interview with Head Coach.
    • Car park space (one space per four people).

    Please call Commercial Executive Chris Powell on 07933 690201 or email chrispowell@castigers.com for further details.

    Player Sponsor
    • Programme recognition (player section).
    • PA announcement after player scores.
    • Invite to shirt presentation event.
    • Priority invite to special events at Castleford Tigers.
    • One player appearance at sponsors' chosen event (subject to players' availability).

    ** All our first team squad are now sponsored for the 2015 season.

    Please call Commercial Executive Chris Powell on 07933 690201 or email chrispowell@castigers.com for further details.

    Programme Advertising

    The matchday programme advert will be featured throughout the entire season, including Challenge Cup games and Super League Play-off encounters.

    • Full page .
    • Half page .
    • Quarter page.

    ** Our matchday programme is now fully booked for the 2015 season. We do have limited website advertising space available.

    Please call Commercial Executive Chris Powell on 07933 690201 or email chrispowell@castigers.com for further details.

    Perimeter Board Advertising

    The Perimeter Board advertising package will be featured throughout the entire season, including Challenge Cup games (Excluding Super League Play-off games).

    Please call Commercial Executive Chris Powell on 07933 690201 or email chrispowell@castigers.com for further details.

    Stand Pillar Advertising

    Stand pillar advertising offers excellent opportunities for businesses looking to get involved with the Tigers next season.

    A number of stand pillar sponsorship packages are available.

    Included in the price is branding, design and sign manufacture, meaning your company can gain exposure around the ground to supporters at the game, and as the pillars are TV visible supporters at home can also see your branding.

    Please call Commercial Executive Chris Powell on 07933 690201 or email chrispowell@castigers.com for further details.

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    Our Current home Wheldon Road

    The Mend-A-Hose Jungle

    Wheldon Road Stadium first became home to Castleford RLFC in 1927. The ground was originally home to Castleford Town Football Club, with Castleford RLFC taking up home a year after their first season as a senior rugby club (having played the first season as what is now Castleford Lock Lane).

    The stadium has a capacity of 12,000, but back in 1935 had a record attendance of 25,449 for a third round challenge Cup match v Hunslet. The stadium has been named the Mend-A-Hose Jungle since 2014.

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    Staff Directory

    Board Of Directors

    Jack Fulton - Chairman
    Richard Wright - Board Member
    Ian Fulton - Board Member
    Steve Vause - Board Member
    Dion Lowe - Board Member
    John Duff - Board Member
    Terry Cheesbrough - Board Member
    Mark Grattan - Board Member
    Steve Gill - Chief Executive

    Administration

    Mark Grattan - Commercial Director
    Richard Pell - General Manager
    Pam Johnson - Accounts Manager
    Michelle Cooper - Media And Marketing Manager
    Adam Etherington - Media Assistant
    Joanne Riding - Tigers Daily Draw Manager
    Mark Gill - Ticketing Manager
    Chris Powell - Commercial Sales
    Elle Hughes - Accounts Assistant
    John Lupton - Stadium Manager
    Oliver Grattan - Retail Assistant
    Ross Grattan - Retail Assistant
    Jamie Owens - Retail Assistant
    Matty Kirkbright - Retail Assistant

    Elite Performance

    Daryl Powell - Head Coach
    Danny Orr - Assistant Coach
    Ryan Sheridan - Assistant Coach
    Ben Cooper - Head Of Strength And Conditioning
    Jamie Bell - Strength And Conditioning Assistant
    Richard Stead - Strength And Conditioning Assistant.
    Matt Crowther - Physiotherapist
    Michael Brown - Rehab Physiotherapist 
    Pete Riding - Football Manager
    Matthew Merrick - Matchday Operations
    Melanie Alatt – Match Day Photographer
    Steve Ball - Player Welfare Manager
    Paul Howell - Club Chaplin

    Youth Development

    Peter Riding - Head Of Youth Performance
    Darren Higgins - Talent Development Manger
    Jamie Bell - Academy Strength & Conditioner
    Richard Stead - Assistant Academy Strength And Conditioning Coach
    Laura Dunston - Academy Physio
    Karl Blenkin - Academy Physio Assistant
    Ryan Sheridan - U19 Head Coach
    Stuart Wilkinson - U19 Assistant Coach
    Paul Watson - U19 Team Manager
    Brian Stanley - Scholarship Team Manager
    Tony Smith - Scholarship Head Coach
    Lee Holmes - Scholarship Coach
    Lee Hughes - Scholarship Coach
    Daniel Holmes - Scholarship Coach

    Tigers Trust Community Team

    Tim Rumford - Community Manager
    Michaela Anderson - Community Dance Development Officer
    Sara Jones - Community Dance Development Officer
    Keith Bullimore - Community Development Officer
    Natalie Staneff - Community Project Manager

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    Community Trust

    About The Community Trust

    The Community Trust has been formed with the aim of developing and expanding the clubs highly successful community programmes in Castleford and the surrounding area.

    The Trust offers a range of diverse community projects, engaging in excess of 20,000 young people on a regular basis, throughout the year.

    The aim is to educate them and their families about healthy living & well-being. 

    The Trust has strong relationships with over 100 schools and all community sports clubs in the region.  

    It was formed in December 2007 - the charity number is 1121748.

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    Vacancies

    Part time bar staff

    Castleford Tigers are currently recruiting part time bar staff to work on match days and at functions at the stadium.

    The role involves taking responsibility for producing drinks orders for our restaurtants and various bars within the stadium. You will be required to ensure that all guests expectations are met during the bar experience, ensuring the highest level of customer service at all times.

    Key skills required for the role include communication, multi tasking, customer service and a high pride in the role.

    Experience is advantagious but full training will be given. References are required. Applicants must be 18 yrs or over.

    To make an application please email your CV to the below address.

    • Contact: Chris Powell
    • Phone: 01977 529263
    • E-Mail: commercial@castigers.com

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    Castleford Tigers is the trading name of Castleford Rugby League Football Club Ltd, Registered in England and Wales with company number 00214373. The Mend-A-Hose Jungle, Wheldon Road, Castleford, West Yorkshire, WF10 2SD.
    The VAT Registration Number is 181507372

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